Posted 2 months ago

Ref: 609

Customer Relationships Executive

London
£30k + Bonus
Permanent

We are super excited to be working closely with a luxury skincare brand who are rapidly growing & highly wanted products are sold in 60 countries worldwide! They are focused on premium, safe & clinically proven ingredients, their results speak for themselves.

Responsibilities:

  • Develop strong customer relationships through proactive and proficient responses in every communication with customers through phone, e-mail, text and chat.
  • Support company initiatives to promote best-in-class customer service and a ‘skinspired’ attitude.
  • Proactively support field Sales team (particularly for absence cover) by contacting partners with promotional/event assistance with the primary aim of retaining the partner and generating new sales
    • Identify sales opportunities including partners not taken advantage of promotions and/or launches, partners not ordering within last 3 months, etc.
    • Consult the respective BDM/Head of Sales with recommendations for action
    • Call the partner to check-in and understand their position, provide support with a ‘call to action’ ie commit to an order/event/training/meeting etc to strengthen their connection.
  • Process incoming orders and payments on relevant systems for all channels.
  • Adhere to company policies and procedures around sales orders and fulfilment – refining them as appropriate, in conjunction with Finance & Ops team
  • Correspond with third party suppliers as required to fulfil orders/enquiries for our customers

You are:

  • Positive and confident interacting with customers and colleagues.
  • Proactive and comfortable taking the initiative.
  • Exceptional interpersonal and organisational skills.
  • Able to work independently and positively as part of a team.
  • NVQ level 2 and 3 in beauty therapy.
  • Minimum of 2 years’ customer relations, admin and/or tele-sales experience.
  • Strong verbal and written communication skills.
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