We are super excited to be working closely with a luxury skincare brand who are rapidly growing & highly wanted products are sold in 60 countries worldwide! They are focused on premium, safe & clinically proven ingredients, their results speak for themselves.
Responsibilities:
- Develop strong customer relationships through proactive and proficient responses in every communication with customers through phone, e-mail, text and chat.
- Support company initiatives to promote best-in-class customer service and a ‘skinspired’ attitude.
- Proactively support field Sales team (particularly for absence cover) by contacting partners with promotional/event assistance with the primary aim of retaining the partner and generating new sales
- Identify sales opportunities including partners not taken advantage of promotions and/or launches, partners not ordering within last 3 months, etc.
- Consult the respective BDM/Head of Sales with recommendations for action
- Call the partner to check-in and understand their position, provide support with a ‘call to action’ ie commit to an order/event/training/meeting etc to strengthen their connection.
- Process incoming orders and payments on relevant systems for all channels.
- Adhere to company policies and procedures around sales orders and fulfilment – refining them as appropriate, in conjunction with Finance & Ops team
- Correspond with third party suppliers as required to fulfil orders/enquiries for our customers
You are:
- Positive and confident interacting with customers and colleagues.
- Proactive and comfortable taking the initiative.
- Exceptional interpersonal and organisational skills.
- Able to work independently and positively as part of a team.
- NVQ level 2 and 3 in beauty therapy.
- Minimum of 2 years’ customer relations, admin and/or tele-sales experience.
- Strong verbal and written communication skills.