Job Title: Head of Operations
Location: Midwest, United States (On-Site)
About: Our client is a leading natural, organic wellness business dedicated to promoting health and sustainability. They offer a range of products that enhance well- being while prioritizing environmental responsibility. We are looking for a passionate and experienced Director of Operations to join our team and help us grow our business.
Position Overview: The Director of Operations will oversee daily operations, manage a dedicated team, and implement strategies to optimize efficiency and drive growth. This role requires a strong leader with experience in operational management, team development, and a deep understanding of the wellness industry.
Operational Management:
Oversee daily operations, ensuring efficiency and quality in all processes.
Develop and implement operational policies and procedures to streamline workflows.
Overseeing the introduction of machinery to improve efficiency across the manufacturing and production processes.
Team Leadership:
Manage, mentor, and inspire a diverse team to achieve departmental goals.
Support with recruitment & performance management.
Foster a positive work environment that encourages collaboration and innovation.
Project Management:
Lead cross-functional projects to enhance product offerings and customer experience.
Monitor project timelines and budgets, ensuring successful completion.
This role is based in the USA however will be overseen by the UK Head Office/Parent company and all strategic growth will align with the goals and strategies set out by the board.
Financial Oversight:
Assist in budget planning and management, analyzing financial performance and recommending adjustments.
Develop key performance indicators (KPIs) to measure operational success.
Customer Focus:
Ensure exceptional customer service standards are met across all channels.
Gather feedback and insights to inform product development and service enhancements.
Qualifications:
5+ years of experience in operations management, preferably in the wellness, raw materials or consumer goods industry.
Proven leadership skills with a track record of managing and developing high- performing teams.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Passion for natural wellness and sustainability.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and growth.
A dynamic and supportive work environment.
The chance to make a meaningful impact in the wellness industry.